Early return of the security deposit

The tenant has already checked out, everything went well, and you see no reason to make them wait for their security deposit? You can return it to them immediately, without waiting for the standard processing period. Here is how to do it.

What is an early release?

When the security deposit is managed by Roomlala, we hold it for the duration of the rental and return it automatically to the tenant 15 days after the departure date, unless you have reported any damages in the meantime.

An early release allows you to trigger this refund yourself, before the end of this period. This is useful, for example, if:

• The tenant left earlier than expected
• You have already completed the inventory check and everything is in order
• You simply prefer not to keep your tenant waiting

Who can release the security deposit early?

Only the primary host of the booking can do this. If you have added co-hosts to your listing, they do not have access to this action.

When is it possible?

The action is available from the tenant's arrival date until the automatic release date (15 days after departure). After this period, you don't need to do anything: Roomlala returns the security deposit automatically.

An early release is not available if the security deposit has not yet been paid, or if a dispute is currently ongoing for this booking.

How to release the security deposit

• Go to your messages and open the relevant conversation.
• In the "Security deposit" box, click the "Release security deposit" button.
• Check the rental period and the amount to be returned to the tenant.
• Click "Release security deposit" to confirm.

The amount displayed corresponds to the security deposit amount the tenant paid. The service fees deducted at the time of collection are not part of the returned amount.

Warning: this action is final

Once the security deposit has been released, you will no longer be able to report damages or retain any amount from this booking. Therefore, take the time to check the condition of the accommodation before confirming.

If you have any doubt, it is better to wait: you have 10 days after the departure date to report damages, and the security deposit is automatically returned after 15 days anyway.

What happens next?

The refund is triggered immediately and reaches the tenant within a few days, depending on their bank's processing times. You will both receive a confirmation email, and the status of the security deposit will change to "Released in full" in the conversation.

While the refund is being processed, the message "Security deposit release in progress" will appear in place of the button: this is normal, and there is nothing more for you to do.

Need help?

If the button does not appear or if the release seems to be blocked, our team can review the situation with you. Contact us via the Help and contact section.