Paying in installments: how does the payment schedule work?

You have chosen to pay for your booking in installments, or are you wondering about an upcoming deadline? Here is how your payment schedule works and what to do if you encounter any difficulty paying on time.

How does the installment payment plan work?

When your booking allows it (far enough in advance of your arrival date), Roomlala offers you the option to pay in installments when confirming your booking. Your payment is then divided into several installments:

• The booking fee and an initial deposit on the rent, paid immediately to confirm the booking
• Depending on the case, one or more intermediate installments
• The balance (remaining rent, additional fees, and any tourist taxes), to be paid before your arrival

The booking fee corresponds to Roomlala's service charges. They are concentrated on this first installment: for a stay of 45 nights or less, they represent 20% of the booking amount, with a minimum of €8. Subsequent installments therefore consist almost exclusively of rent.

The total remains identical to that of a single payment: paying in installments costs nothing extra.

Each installment has a set amount and a payment deadline. You can check them at any time from your booking by clicking on "Modify/view the schedule": the "Your payment schedule" section displays each installment with its status, amount, and deadline ("Before ...").

Good to know: installments are not automatically debited. You are responsible for paying each installment by credit card by clicking on "Pay" from your schedule.

Can an installment date be changed or postponed?

No. The due dates are set by the cancellation policy of the listing you have booked: they secure your booking with your host. They cannot be changed or postponed by you, your host, or Roomlala.

However, you can pay an installment in advance at any time before its due date. If you anticipate any difficulty (travel, banking delays...), this is the best thing to do: do not wait for the last day.

What happens if an installment is not paid on time?

No unpleasant surprises: we will notify you by email, SMS, and notification 7 days and 3 days before each installment, and a final time on the due date.

If the installment remains unpaid despite these reminders, your booking will be automatically cancelled. Any amounts already paid will then be refunded according to the listing's cancellation policy. To avoid this, pay your installment as soon as possible without waiting for the deadline.

Having a problem with your bank or your card?

Don't panic, here are the right steps to take: