Paying in installments: how does the payment schedule work?

You have chosen to pay for your booking in installments, or are you wondering about an upcoming payment deadline? Here is how your payment schedule works and what to do if you encounter difficulty paying on time.

How does paying in installments work?

When your booking qualifies (it is made far enough in advance of your arrival date), Roomlala offers you the option to pay in installments when confirming your booking. Your payment is then divided into several installments:

• The booking fee and an initial deposit on the rent, paid immediately to confirm the booking
• Depending on the case, one or more intermediate installments
• The balance (remaining rent, any additional fees, and tourist taxes), to be paid before your arrival

Each installment has an amount and a payment deadline. You can check them at any time from your booking by clicking on "Modify/view the payment schedule": the "Your payment schedule" section displays each installment with its status, amount, and deadline ("Before ...").

Good to know: payments are not collected automatically. You must pay each installment by credit card by clicking on "Pay" from your payment schedule.

Can a payment deadline be postponed or delayed?

No. The payment deadlines are set by the cancellation policy of the listing you have booked: they guarantee your booking with your host. They cannot be shifted or postponed by you, your host, or Roomlala.

However, you can pay an installment in advance at any time before its deadline. If you anticipate a difficulty (travel, banking delays...), this is the best thing to do: do not wait until the last day.

What happens if an installment is not paid on time?

No surprises: we will notify you by email, SMS, and notification 7 days and 3 days before each deadline, and one last time on the deadline day.

If the installment remains unpaid despite these reminders, your booking is automatically cancelled. Any sums already paid will then be refunded according to the listing's cancellation policy. To avoid this outcome, pay your installment as soon as possible without waiting for the deadline.

A problem with your bank or your card?

Don't panic, here are the right steps to take:

• Pay your installment now, without waiting for the deadline: this will give you time to find a solution in case of a refusal
• Try another credit card: each installment can be paid with the card of your choice
• Contact your bank to check your card's payment limit and request a temporary increase if needed

If the payment fails even though your card is working, you can contact our team indicating the relevant booking: we will check what is blocking the payment. However, keep in mind that a banking issue does not allow for shifting an installment deadline: in the event of a refusal from your bank, payment with another card remains the fastest solution.