Modification of service fees for guests

Have you noticed a change in your service fee amount and are wondering why? Don't worry, here is a clear explanation of what has changed and what this means for your bookings.

What has changed

We have updated how our service fees are calculated. Previously, fees were distributed equally across all installments of your booking: the same percentage was applied each month for the entire duration of the rental.

From now on, service fees are concentrated on the first installment and become very low for subsequent ones:

• On the first installment: 20%
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

For a rental of more than 45 nights, the first installment is calculated based on 45 days of rent, which is equivalent to 30% of a month's rent. For a stay of 45 nights or less, everything is paid in a single payment: the service fees are 20% of the booking amount.

Why this change

The equal distribution had an undesirable effect on long-term rentals: by paying the same percentage every month, the total service fees increased automatically with the lease duration. A one-year rental ended up costing significantly more in fees than a rental of a few months, even though the service provided is the same.

By concentrating the fees at the beginning, we are correcting this imbalance: the longer your rental lasts, the less you pay in service fees.

What this changes in practice

Let's take a rental of €1,000 per month for 12 months:

• With the old calculation: €120 in fees each month, for a total of €1,440
• With the new calculation: €300 on the first installment, then €20 per month, for a total of €520

The first installment is therefore higher than before, but the total you pay for your entire rental is significantly lower. For short stays paid in a single payment, service fees are 20% of the booking amount.

What about bookings already in progress?

Nothing changes. The new calculation applies only to bookings created after its implementation. If your booking was already confirmed, it retains the payment schedule and service fees that were presented to you at the time of your payment.

Would you rather pay no fees at all?

You can eliminate your service fees entirely by subscribing to a Premium Pass. Once active, the Pass completely removes service fees on your bookings for the duration of its validity.

Good to know: some hosts choose to cover the entire cost of the service fees themselves. On these listings, you pay zero service fees, regardless of the duration of your stay.

A question about your booking

The exact amount of the fees is always displayed before you confirm your booking, and the complete payment schedule is shown if you pay in installments. If an amount seems incorrect or if you wish to check the details of the fees applied, our team is here to help. Contact us via your support area, providing your booking reference, and we will be happy to assist you.