Modification of service fees for guests

You noticed a change in the amount of your service fees and you're wondering why? Don't worry, here is a clear explanation of what has changed and what this means for your bookings.

What has changed

We have recently modified how our service fees are calculated. Previously, the fee amount was much higher on the first installment, and then significantly lower on subsequent installments.

Following feedback from many users, we have evolved this system. From now on, service fees are distributed equally across all installments of your booking. The total amount remains the same: only the distribution over time has changed.

Why this change

Many users found the first installment too high compared to the following ones. By spreading the fees equally, we make each installment more readable and predictable, so you know exactly what to expect throughout your rental.

For long-term bookings

For bookings that span several months, this distributed amount may seem significant. This is normal: the fees are simply present on each installment rather than concentrated at the beginning.

If you wish, you can remove your service fees entirely by subscribing to a Premium Pass. Once active, the Premium Pass eliminates service fees on your bookings entirely.

A question about your booking

If an amount seems incorrect to you or if you wish to check the details of the fees applied to your booking, our team is here to help. Contact us from your support space by providing your booking reference: we will be happy to assist you.