What happens in case of an early departure?

An unforeseen event is forcing you to shorten or cancel your rental? Don't panic: here is what happens in each situation, whether your rental has already started or not, and whether the period concerned has been paid for or not yet.

Your rental has not yet started

You have not paid yet

As long as you have not made a payment, you can cancel freely. Open the relevant conversation in your messages, then click on "Cancel my request". You will not be charged anything.

You have pre-paid, but the host has not yet accepted

At the time of payment, you simply authorized Roomlala to charge the amount: this is not yet a final debit. If you cancel at this stage, or if the host refuses or does not respond, you are automatically and fully refunded.

Your booking is confirmed and you wish to cancel

You can cancel up to and including the day of your arrival, from the conversation with your host, by clicking on "Cancel" then "Confirm cancellation". The exact amount of your refund is displayed to you before you confirm: nothing is done without your agreement.

Good to know: if you have just paid (less than 6 hours ago) and your arrival is scheduled in 3 days or more, you are fully refunded.

In other cases, the rent refund depends on the cancellation policies chosen by the host, indicated on the listing:

• Flexible: 2 days or more before arrival, 80% refunded. Less than 2 days before, no refund.
• Moderate: 14 days or more before arrival, 80% refunded. Between 14 and 2 days before, 40% refunded. Less than 2 days before, no refund.
• Firm: 30 days or more before arrival, 80% refunded. Between 30 and 2 days before, 40% refunded. Less than 2 days before, no refund.

These percentages apply to the rent, excluding service fees. Cleaning fees, additional guest fees, and the tourist tax are always fully refunded to you.

Service fees are largely settled upon your first payment: they are not refunded when you cancel. However, they are never charged to you a second time.

If you have chosen to pay in installments, the same rules apply to the sums already paid, and upcoming charges are cancelled.

Your booking is confirmed and the host cancels

If the host cancels before your arrival, you are fully refunded, service fees included. You receive a notification and the host is invited to explain the reasons for their cancellation.

For the host: cancellations are counted over the last 6 months. Starting from the second cancellation in this period, a 20% deduction of the rental amount of the first cancelled installment may be applied to the next payments. Cases of force majeure are reviewed by our team before any potential deduction. Note: cancellation is only possible until the day before the tenant's arrival.

Your rental has already started

Once on-site, you can no longer cancel the booking, but you can shorten the duration of your rental at any time. Go to your rental payment schedule (accessible from the conversation with your host), then click on "Shorten rental" and choose your new end date.

What happens according to the periods concerned:

• Period already paid: it remains the host's and is not refunded. Your new end date therefore cannot be earlier than the end of the last period you have paid.
• Unpaid periods: upcoming installments are automatically cancelled. You do not have to do anything; no further payment will be requested from you for these periods.
• Departure during an unpaid installment: if your new end date falls in the middle of a period not yet paid, a reduced installment is recalculated pro rata to the remaining days. Only these days will be charged to you, with the corresponding service fees (2% of this reduced installment, with a minimum of €8).

Good to know: shortening your rental never causes you to pay service fees already settled on your first installments again, even if your stay becomes shorter than expected.

Once the modification is validated, you and your host each receive a confirmation email, and the freed-up dates become available again in the listing's calendar. The host can also shorten the rental from their own payment schedule, according to the same rules.

Our advice: talk about it first with the other party via the messaging system. An early departure always goes better when it has been discussed together.

The tenant has left without paying the following installments

Are you a host and your tenant has left the accommodation while leaving unpaid installments? If the last paid period ended more than 14 days ago, a "Cancel payment schedule" button appears on the payment schedule page. By confirming, the rental is ended at the end of the last paid installment, the unpaid installments are deleted, and your calendar is freed up for new requests.

What about the security deposit?

If a security deposit is managed via Roomlala, its deadlines are automatically recalculated from the new departure date: the host has 10 days after departure to declare any damages, and the deposit is