How do reviews work?

After each stay, you can leave a review and receive one. This is what builds trust on Roomlala. Here is how it works, where to post it, and the deadlines.

The principle: a mutual review

On Roomlala, reviews are a two-way street. At the end of a stay, the tenant reviews the host and the host reviews the tenant. Each person shares their feedback on the experience. However, the review process is slightly different for each side.

If you are a tenant: you rate your host

Your review consists of two parts:

• A rating on 4 criteria, from 1 to 5 stars: Overall, Welcoming, Cleanliness, and Reliability.
• A written comment, to describe your experience in your own words.

These ratings contribute to the average rating displayed on the host's profile and on their listing.

If you are a host: you comment on your tenant

For your part, the review is written only: you leave a comment about the tenant you hosted, without a star system. This comment appears on the tenant's profile.

You also have the option to publicly respond to a review that you have received, to say thank you or provide your perspective.

When can you review?

The review becomes available the day after the checkout date. You cannot review a stay that has not yet ended: this is by design, as the idea is to be able to provide feedback on the complete experience.

Once submitted, your review is published immediately. It then appears on the person's profile and, for a host review, on the relevant listing and in their average rating.

Where to post your review

Everything is handled from your personal account:

• Log in, then open the Reviews section.
• At the top, you will find your "Pending reviews": these are the stays that you can still review.
• Click on the review to complete, assign your stars for each criterion, add your comment, then save.

In this same section, two tabs allow you to find your "Reviews received" and your "Reviews sent".

Deadlines to keep in mind

No need to rush, but don't wait too long either:

• You will receive several email reminders after your departure so you don't forget to leave your feedback.
• You have up to 6 months after the end of the stay to submit your review.
• After this period, the pending review expires and it is no longer possible to write it.

Why your opinion matters

Each review helps other members choose with confidence. A well-rated host reassures future tenants, and a well-reviewed tenant inspires trust in hosts. By taking a few minutes to review your stay, you contribute to a safer and friendlier community.

Have a question about a review? Our team is here to help in the Contact section.