How do I enter my banking information?

To ensure Roomlala can transfer your rent payments to you, you must enter your bank details. Don't worry, the process only takes a few minutes and your data is secure.

Accessing your bank details

Log in to your account, then go to the Bank details section of your profile. There, you will find all your saved bank accounts and can add new ones.

Adding a bank account

On the Bank details page, click the "Add a bank account" button. A form will appear: simply enter your bank details and then click "Save".

The information required varies depending on the country of your bank. In general, you will need to provide:

• The first and last name of the account holder (or the company name)
• Your bank's address
• Your IBAN
• Your BIC / SWIFT code
• A name for this bank account (optional, useful for distinguishing between them if you have several)

Make sure to double-check your entries before confirming: a single digit error in the IBAN or BIC can block the transfer of your rent payments.

Bank account status

Once saved, each bank account displays a status:

• Validated: your bank account has been verified and can be used to receive your payments.
• Needs correction: information is missing or incorrect. Click "Edit this bank account" to fix the error.

Only validated bank accounts can be used to receive payments from your tenants.

Setting a default bank account

If you have several bank accounts saved, one of them is automatically set as your default bank account. This is the one that will be used for all listings to which you have not assigned a specific bank account.

To change your default bank account, click the "Set as default bank account" button on the account of your choice, then confirm.

Assigning a bank account to a listing

If you manage multiple listings, you can choose a different bank account for each one. This is useful, for example, when your properties belong to different owners or if you wish to separate financial flows by property.

Assignment is done directly from the Bank details page:

• Go to Bank details.
• Scroll down to the "My listings" section.
• Next to each listing, open the dropdown menu and select the bank account to use.
• The selection is saved automatically.

If you wish to return to your main bank account for a listing, simply select "Use my default bank account".

Only bank accounts with the "Validated" status appear in the dropdown menu. If the bank account you wish to use does not appear, check its status in your bank account list first.

Is my data secure?

Yes. Your bank details are transmitted in an encrypted format and stored securely. They are never shared with your tenants: they pay via the Roomlala platform, and we then transfer the amounts due to the bank account associated with each listing.

Need help?

If you encounter any difficulty saving a bank account or assigning it to one of your listings, our team is here to assist you. Do not hesitate to contact customer support.