How to avoid scams on Roomlala?

Stay alert to scams

Roomlala does everything possible to limit fraudulent listings.
Despite this, it is important to remain vigilant during your searches and bookings.

Good habits to adopt

- 🚫 Be wary of a host who claims to live or be traveling abroad and asks you for a deposit to “hold” the rental.
- 📧 Always check the email address if you communicate outside of Roomlala messaging. Scammers sometimes use fake addresses resembling our brand.
- 💸 Decline requests for money transfers via “money order”, Moneygram, or Western Union.
- 💳 Never pay outside the website. Roomlala's secure payment is the only one that protects you in case of fraud or an unpleasant surprise.
- 🏡 Do not advance a security deposit before your arrival. Only give it on the day of your arrival, in exchange for the keys.

Other useful tips

- Always compare the price of the accommodation with other similar listings.
- Ask the host questions via the contact form, then Roomlala's messaging system.
- Pay attention to descriptions with many errors or “too perfect” photos.
- Consult the reviews left by other users, if available.
- Check if the host has verified their identity and phone number.

⚠️ In case of a problem

If you have an unpleasant surprise upon arrival, you can declare a dispute from your Roomlala messaging, until 1 PM the next day.
👉 To learn more about the procedure, click here.

If you have any doubts, contact our advisors before finalizing your booking.
We are here to help you book safely. 💬