Service fees as a host

Are you wondering how service fees work as a host, what the Premium Pass changes, or how the 100% covered option works? You are in the right place: we will explain everything to you, with concrete examples.

How are service fees distributed?

By default, service fees are shared between you and your tenant:

• You, as a host: 3% of the rent (minimum €3 per payment)
• Your tenant: 12% of the rent (minimum €8)

These fees are automatically deducted from payments: you don't have to do anything.

The "I will cover the service fees" option

You can choose to cover the entire amount of the service fees yourself. In this case, your tenant pays no service fees and you pay the total, i.e., 15% of the rent (the same overall rate as the standard distribution).

The advantage? Your listing shows an all-inclusive price, with no added fees for the tenant. It becomes more attractive and can help you rent faster.

To activate this option:

• Go to My space, in the My listings section
• Open the pricing page for the relevant listing
• In the "Service fees" section, check "I will cover the service fees"

Good to know: the change only applies to new booking requests. Reservations already in progress keep their original distribution. The option is managed on a per-listing basis.

The Premium Pass and your service fees

The host Premium Pass is not just for boosting your visibility: it also covers your service fees. Specifically, the cost of your Pass is deducted from your host service fees on your bookings, up to the amount of the Pass and according to the terms of use.

You can subscribe to a 1 or 12-month Pass from the Premium Pass page. The benefits are activated immediately after payment validation, and you can stop the automatic renewal at any time from My space > Premium Pass.

To track the deductions applied to your bookings, check your Premium Pass Summary: you will find your subscriptions and every service fee deduction there.

Premium Pass and 100% option: how do they work together?

If you have activated the "I will cover the service fees" option on a listing, your Premium Pass only covers 3% of the 15% fee on that listing. The 12% corresponding to the tenant's usual share remains your responsibility.

An example to make it clear, with a rent of €1,000:

• Standard distribution: €30 in fees for you, €120 for the tenant
• 100% option activated: €150 in fees for you, €0 for the tenant
• 100% option + Premium Pass: the Pass covers €30, leaving €120 as your responsibility

A question?

Our team is here to help you. You can contact them at any time from the Contact section of your space.