Service fees as a host

Wondering how service fees work as a host, what changes with the Premium Pass, or the 100% host-paid option? You are in the right place: we will explain everything, with concrete examples.

How are service fees distributed?

By default, service fees are shared between you and your tenant.

Your share

3% of the rent, with a minimum of €3 per payment. This rate is identical for all installments, regardless of the rental duration.

Your tenant's share

It is concentrated at the beginning of the rental, then becomes very low:

• On the first installment: 20%, with a minimum of €8
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

For long-term rentals (more than 45 nights), the tenant's share on the first installment is calculated on 45 days of rent, which is equivalent to 30% of one month's rent. For a stay of 45 nights or less, everything is paid at once: the tenant pays 20% of the booking amount.

These fees are automatically deducted from payments: you don't have to do anything.

A concrete example

Let's take a long-term rental at €1,000 per month, for 12 months:

• Your share: €30 on each installment
• The tenant's share: €300 on the first installment, then €20 per month

For a short stay of €600, paid in one go: €18 for you, €120 for the tenant.

The "I will cover the service fees" option

You can choose to cover the entirety of the service fees yourself. In this case, your tenant pays no service fees: you pay your 3% share plus the share they would have otherwise paid.

What this looks like in the €1,000 per month example:

• First installment: €330 for you (€30 + €300), €0 for the tenant
• Subsequent installments: €50 for you (€30 + €20), €0 for the tenant

The advantage? Your listing displays an all-inclusive price, with no added fees for the tenant. It becomes more attractive and can help you rent faster. The total you pay remains the same as the sum of both shares in the standard distribution: this option does not cost you more than what you and your tenant would have paid together.

To activate this option:

• Go to your account, under the My listings section
• Open the pricing page for the relevant listing
• In the "Service fees" section, check "I will cover the service fees"

Good to know: the change applies only to new booking requests. Bookings already in progress retain their original distribution. The option is set on a per-listing basis.

The Premium Pass and your service fees

The host Premium Pass is not just for boosting your visibility: it also covers your service fees. Specifically, the cost of your Pass is deducted from the host service fees on your bookings, up to the limit of the Pass amount and according to the terms of use.

You can subscribe to a Pass from the Premium Pass page. The benefits are activated immediately after payment confirmation, and you can stop the automatic renewal at any time from that same page.

To track the deductions applied to your bookings, check your Premium Pass Recap: you will find your subscriptions and every service fee deduction there.

Premium Pass and the 100% option: how do they combine?

If you have activated the "I will cover the service fees" option on a listing, your Premium Pass only covers your 3% share. The tenant's share, which you have chosen to cover, remains due.

Using the €1,000 per month example, with the option activated and a Premium Pass:

• First installment: the Pass covers €30, leaving €300 at your expense
• Subsequent installments: the Pass covers €30, leaving €20 at your expense

It makes sense: the Pass removes your service fees, not the ones you have chosen to pay on behalf of your tenant.

Have a question?

Our team is here to help you. You can contact them at any time from the Contact section of your account.