Service fees and Premium Pass

Wondering what service fees are and what the Premium Pass changes? Don't panic: here is everything you need to know, with no unpleasant surprises.

What are service fees?

Service fees are charged when making an online booking on Roomlala. They fund the platform and the guarantees associated with the booking: secure payment, reimbursement in case of cancellation, and insurance.

They apply to both parties, but are not calculated the same way.

For the host

3% of the amount paid to you, with a minimum of €3 per payment. This rate is the same for all installments, regardless of the rental duration.

For the tenant

Fees are concentrated at the beginning of the rental, then become very low:

• On the first installment: 20%, with a minimum of €8
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

For a stay of 45 nights or less, everything is paid at once: service fees are therefore 20% of the booking amount.

For a rental of more than 45 nights, the first installment is calculated on 45 days of rent, which is equivalent to 30% of a month's rent. Example for a rent of €1,000 per month: €300 for the first installment, then €20 per month.

The exact amount is always displayed before you confirm, and the full payment schedule is shown if you pay in installments.

What is the Premium Pass?

The Premium Pass is a subscription that unlocks contact exchange and eliminates your service fees. Without a Pass, a standard member can only exchange via the Roomlala messaging system; with the Pass, you can communicate freely by email, by phone, and you can arrange a visit or meeting.

What the Premium Pass offers you

• Exchange of contact details before booking.
• €0 in service fees on your bookings.
• Priority customer service.
• Boosted visibility: up to 10 times more inquiries.

The Premium Pass and your service fees

With the Premium Pass, your service fees are eliminated, whether you are a tenant or a host. You no longer pay service fees on your bookings for the entire duration of your Pass.

A special case for the host: if you have activated the "I will cover the service fees" option on a listing, the Pass only covers your 3% share. The tenant's share, which you have chosen to cover yourself, remains due. You can find the details in the article "Service fees as a host".

Standard vs. Premium: the difference

• Standard member: exchange only via the Roomlala messaging system, and service fees applied to bookings.
• Premium member: contact exchange unlocked, service fees eliminated, boosted visibility, and priority support.

Pass duration and price

The Premium Pass is available in several durations. The price depends on your country; it is clearly displayed on the subscription page.

How to subscribe

Go to your personal space, in the Premium Pass section. Choose the duration that suits you, then follow the instructions for payment. If you have a promotional code, you can apply it directly on this page.

Have a question about fees or the Premium Pass? Our team is here to help you in the Contact section.