Service fees as a tenant

When booking, you will see service fees appear. Do not worry: here is what they correspond to and how they are calculated for the tenant.

What are the service fees for?

The service fees cover your online booking on Roomlala. They fund the platform and the guarantees related to your booking:

• Secure payment for your rent
• Refund in case of cancellation, according to the applicable conditions
• Insurance tailored to the rental

How much do they cost?

Service fees are not the same for every payment installment: the bulk is paid at the time of booking, and the amount then becomes very low for subsequent installments. The calculation therefore depends on the duration of your rental.

For a stay of 45 nights or less

Your stay is paid in full at once. Service fees represent 20% of the booking amount, with a minimum of €8.

For a rental of more than 45 nights

Your rent is split into several monthly installments, and the service fees follow a degressive structure:

• On the first installment: 20%, calculated on 45 days of rent (which is equivalent to 30% of one month's rent)
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

In practical terms, for a rent of €1,000 per month over 12 months: €300 in service fees on the first installment, then €20 per month. That is €520 over the entire duration of the rental.

The advantage of this structure: the longer your rental lasts, the less you pay in service fees. You do not pay proportional fees every month for years.

The amount is always displayed before paying

Regardless of the duration of your rental, the exact amount of the service fees is displayed in the price summary before you confirm your booking. If you pay in installments, the complete payment schedule is presented to you, installment by installment, before validation. You therefore know exactly what you are paying, and when.

How can you stop paying service fees?

With the Premium Pass, your service fees are completely removed: you book without paying any service fees. The Pass is a subscription that you can sign up for from your personal space, in the Premium Pass section.

Good to know: some hosts choose to take the entirety of the service fees upon themselves. On these listings, you pay no service fees: the price displayed is the final price.

A question?

A question about your service fees? Our team is here to help you from the Contact section of your personal space.