Service fees for tenants

When booking, you will see service fees appear. Don't worry: here is what they correspond to and how they are calculated for the guest.

What are the service fees for?

Service fees accompany your online booking on Roomlala. They fund the platform and the guarantees related to your booking:

• Secure payment of your rent
• Refunds in case of cancellation, according to the applicable conditions
• Insurance adapted to your rental

How much do they cost?

As a guest, the service fees represent 12% of the booking amount, with a minimum of €8. This rate is the same regardless of the rental duration, whether short or long. For long-term rentals paid in several installments, the fees are simply spread across each installment.

The exact amount is always displayed before you confirm: you know exactly what you are paying, with no unpleasant surprises.

How can I avoid paying service fees?

With the Premium Pass, your service fees are completely removed: you can book without paying any service fees. The Pass is a 12-month subscription that you can purchase from your personal space, in the Premium Pass section.

Do you have a question about your service fees? Our team is here to help in the Contact section.