How do I exchange contact details? 📞

Would you like to get your contact's phone number or email address? There are two ways to exchange contact information on Roomlala. We'll explain everything.

1. After your booking is confirmed

Once the booking is paid and confirmed, your contact's details are automatically sent to you. You will then receive:

• Their email address
• Their phone number
• The exact address of the accommodation

This information is available in the confirmation email and in the messaging system, to the left of the conversation.

⚠️ Please note: once the booking is confirmed, penalties may apply in case of cancellation or disagreement regarding the accommodation. If you prefer to speak directly before committing, the Premium Pass is made for you.

2. Before booking, with the Premium Pass

Sometimes it is more reassuring to talk directly before finalizing a booking. With the Premium Pass, you can share your contact details (phone and/or email) via the Roomlala messaging system for a direct connection with your contact.

And in case of a booking, your service fees are completely removed.

What about without the Premium Pass?

As long as the booking is not confirmed and you don't have a Premium Pass, you can still exchange messages freely via the Roomlala messaging system. This space is ideal for asking your questions and discussing details before moving forward. However, sharing contact details is not possible at this stage.

How to subscribe to the Premium Pass?

Go to your personal space, the "Account" tab, then the Premium Pass section. The Pass is a subscription valid for 12 months, with the price clearly displayed before payment.

Important: subscribing to the Premium Pass does not automatically share other members' contact details. To exchange them, you must:

• Have an active Premium Pass
• Use the Roomlala messaging system
• Send your contact details, or ask for those of your contact

Once your message is read, the other member can, if they wish, contact you directly or share their own contact details in return.

Why this process?

This system protects the entire community. It notably avoids payments made outside the platform, which are against the rules and risky for users. Roomlala's goal is to guarantee a fair, secure, and reliable experience for both hosts and tenants.

Have a question? Our team is here to help you in the Contact section.