How can I share my contact details? 📞

Updated on 08/25/2026

Would you like to get your contact's phone number or email address? There are two ways to exchange contact information on Roomlala. We'll explain everything to you.

1. After your booking is confirmed

Once the booking is paid and confirmed, your contact's details are automatically shared with you. You will then receive:

  • Their email address
  • Their phone number
  • The exact address of the accommodation

This information is available in the confirmation email and in the messaging system, to the left of the conversation.

⚠️ Please note: once the booking is confirmed, penalties may apply in case of cancellation or disagreement regarding the accommodation. If you prefer to talk directly before committing, the Premium Pass is made for you.

2. Before booking, with the Premium Pass

It is sometimes more reassuring to communicate directly before finalizing a booking. With the Premium Pass, you can share your contact details (phone and/or email) via the Roomlala messaging system for a direct connection with your contact.

And if you make a booking, your service fees are completely removed.

And without a Premium Pass?

As long as the booking is not confirmed and without a Premium Pass, you can always exchange messages freely via the Roomlala messaging system. This space is ideal for asking your questions and discussing details before going any further. However, sharing contact information is not possible at this stage.

How to subscribe to the Premium Pass?

Go to your personal space, "Account" tab, then the Premium Pass section. The Pass is a 1 or 12-month subscription, with the price clearly displayed before payment.

Important: subscribing to the Premium Pass does not automatically transmit the contact details of other members. To exchange them, you must:

  • Have an active Premium Pass
  • Use the Roomlala messaging system
  • Send your contact details, or ask for those of your contact

Once your message is read, the other member will be able to contact you directly or share their contact details in turn, if they wish.

Why this system?

This system protects the entire community. It prevents payments made outside the platform, which are against the rules and risky for users. Roomlala's goal is to ensure a fair, secure, and reliable experience for both hosts and tenants.

Have a question? Our team is here to help you in the Contact section.

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